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    support_appcoll

    @support_appcoll

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    Best posts made by support_appcoll

    • RE: Set "Favorite" form letters/customize form letter list

      We have added this as a formal feature request. The plan is to add another element to the list like "Form Letters" and "USPTO Forms" called "Recently Used Forms".

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: Custom Tasks

      Currently, there is not a way to import custom task types. They would have to be created one-by-one within AppColl.

      However, we are implementing the ability to import and export tasks type in an XML format. Look for details on this process in the coming months.

      posted in Tasks Module
      support_appcoll
      support_appcoll
    • RE: Escape key to cancel

      The priority of this request has been elevated. We will let you know when this has been implemented.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: Template Emails with Attachments

      This has been added to our project schedule. We will let you know this has been implemented. Thank you.

      • AppColl Support
      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: New field request: Contact.FirstOrNickname

      Hi Sadiq,

      We will add this as a form field called {Contact.NicknameOrFirst}. We chose Nickname first since that would be the field you would want pulled first.

      Richard - the functionality you suggested is excellent and something we may pursue in the future.

      We will let you know when this is done.

      Thanks.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: What happens if Private Pair goes down?

      When Private Pair goes down, matter updates and document scraping from the PTO cannot be completed. However, this does not mean the updates and scrapes won't happen. AppColl continuously tries to update from Pair until it is back up and running.

      posted in General Discussion
      support_appcoll
      support_appcoll
    • LEDES xml file

      Do you support the version of LEDES that is in xml format?

      posted in Billing Module
      support_appcoll
      support_appcoll
    • RE: Is there a character limit on the matter notes field?

      The limit is 4000 characters.

      posted in Matters Module
      support_appcoll
      support_appcoll
    • RE: Option to link Task Owner to Name fields

      Hello Russell - We are implementing the following changes, which should be released soon.

      When someone bulk updates the attorney for multiple matters they will be presented with a popup to change the underlying tasks to one of the following: attorney, partner, paralegal or contributor. We will let you know when this has been done.

      • AppColl Support
      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: LEDES xml file

      Yes we do support LEDES files in xml format

      posted in Billing Module
      support_appcoll
      support_appcoll

    Latest posts made by support_appcoll

    • RE: Multiple users associated with a task

      Hi Brandon, the way to handle this is through the "Affliated..." task filter. Click here. Hopefully this works for you. Thanks.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: "Opted-out of UPC" checkbox for EP cases

      Thanks - good idea. We'll pass it on to engineering for review.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: New field: {Matter. InventorFirstNames}

      Hi Sadiq,

      This new field should be available this week.

      Thanks.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: ADS has two USPTO customer number fields - filled separately by AppColl

      Hi George - good information, thanks for posting.

      posted in Matters Module
      support_appcoll
      support_appcoll
    • RE: Improved add columns interface

      Thanks for the feedback - sounds reasonable. We'll pass it onto engineering.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: Intake Email Fields

      One other thing - we have added these fields to our form field explorer (available on the right hand side of many pages) so they are more visible.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: Option to rename "Respond By" field to "Due Date"

      Thanks for the input. As this stage it would be very difficult to change the name of a column as all of our users are familiar with the current name. We would need to have a mechanism that allows it to be changed just for your account, which is complex.

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: "Documents" tab in Matters module

      Definitely makes matter documents more convenient. We'll discuss internally.

      Thanks,

      AppColl Support

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: Allow custom field database query to specify what field(s) populate pull-down list

      Thanks for the ideas - very interesting. We'll pass it onto engineering for consideration.

      AppColl Support

      posted in Product Requests
      support_appcoll
      support_appcoll
    • RE: Manage Task Types

      @SeanW8986 The best approach here (for a single matter) is probably to generate the standard reminder dates and then edit them manually. If you have a subset of matters with this flow (e.g. a specific client) you could setup a new workflow.

      Thanks,

      AppColl Support

      posted in Tasks Module
      support_appcoll
      support_appcoll