So, in our use case, we do not allow professionals to access AppColl because there are too many risks to the data, and maintaining a docket is not the best use of professionals' time. The current permissions settings are not granular enough to give us enough confidence and flexibility to allow professionals to use the system. This means that our professionals are keeping track of time (if the task is not covered by a flat fee), and sending piecemeal reports to our admin, who then manually imports the time into the Billing Module when preparing invoices, and into another system for reconciling all of the compensation stuff that needs to be sorted.
Something that would help us immensely is if we could install a simple applet or barebones app on their local computers to record their billable hours, with the following fields:
- dropdown case picker
- dropdown (or autopicked based on login) user picker
- dropdown task picker (pre-user-defined list of tasks or only tasks marked as "time entries" from the Task Types - I think this is another feature request)
- start/pause button
- stop button
- description/notes textbox
- smart features, like a dropdown list of the last several time entries made by that user, or the most-used time entry value combinations, which would quickly populate the timer fields with the same values as the selected list item, etc.
Then the entries would be immediately synched to AppColl as each time entry is "completed" or maybe just any time the "stop" button is pushed (professionals would have to review their billings to make sure extra charges don't get billed or charges are missed, but they do that anyway, so not any additional burden).
I know this breaks your subscription model, but in our case, at least, the burden that managing AppColl puts on our professionals is a barrier to actually using AppColl, so there's not actually any financial loss. Perhaps other firms have similar use cases. To ensure revenue, this feature can be part of the Pro package, to entice people to upgrade, perhaps?? We would upgrade for this, as it would save our Admin a ton of time!!