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    Subject line from e-mail template when replying in Conversations tab

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    • GeorgeJ4336
      GeorgeJ4336 last edited by

      When replying to an e-mail message within the Conversations tab, I can use an e-mail template, which is nice. However, only the message body from the template is used. The subject line specification in the template is ignored. Instead, the subject line of the message being replied to is used.
      Please let me use the template to customize the subject line in the reply message.
      It is sometimes desirable to keep the original subject line. So, for complete generality, please add a template field along the lines of {email.subject} to enable the template to refer to the original subject line of the message being replied to. Along those lines, it would be really nice to have template fields like {email.from}, {email.to}, {email.cc}, and {email.date}, too.
      Thanks,
      George

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      • gregg_appcoll
        gregg_appcoll last edited by

        Hi George,

        Thank you for the suggestion. We have recorded this with engineering and will let you know when this has been completed.

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