Don't "compress" e-mail messages in Conversations tab, or enable reply using a template from email folder
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The Conversations tab of each matter nicely lists the e-mail correspondence stored in the email folder of the matter. However, the body text of the message is "compressed," i.e., all line breaks are removed. (1) That makes the message difficult to read.
When replying within the Conversations tab, for example acknowledging correspondence from a client or foreign associate, advantage can be taken of the nice e-mail template feature of AppColl. In contrast, opening an e-mail message in the email folder and replying to it employs the user's native e-mail agent (probably Outlook), which does not have access to the AppColl e-mail templates.
(2) However, replying in the Conversations tab includes the compressed text, which looks bad to the recipient (i.e., the sender of the message being replied to). Replying from the email folder uses the original (uncompressed) message, which looks much better and is easier to read, but lacks the AppColl e-mail templates.
Thus, I see two reasons not to compress e-mail bodies in the Conversations tab, or at least give us the option to compress or not compress them. Alternatively, please give us a way to use the AppColl e-mail templates to reply to e-mail messages from the email folder.
George -
Hi George. Thank you for the suggestion. We will have recorded this with engineering and will let you know when this has been implemented.
