Allow timer to be stopped from other than the matter being timed

[GeorgeJ4336]

The timer is great, because I can record time as I work on a matter, pausing and resuming the timer as needed, and then bill for the accumulated time. The timer icon animates hands on a clock when the timer is running, so I get visual feedback in case I forget to pause or resume a timer. I often have different matters open in different browser tabs, and I can have a separate timer active for each matter, but with only one running at a time.
I often switch back and forth among several windows while working on a single matter, such as looking at official correspondence and email messages for a given matter and looking up status information for a parent, child, or other application.
However, the timer icon's displays (animation) and responses to user inputs are misleading when switching among several browser windows. For example, if I am in browser tab of a first matter with a timer running for that matter and I:

1. create a new tab, such as for a second matter (right-click on "Matters" and choose "Open Link in New Tab" - Firefox)
2. switch to the new tab and open the second matter
3. switch back to the first matter tab and stop the timer
4. switch to the second matter tab

The icon in the second matter tab incorrectly indicates the timer is still running, and it incorrectly shows accumulated time. Refreshing the page corrects the timer icon's display, but who is going to refresh a page each time you switch to a different browser tab?
Furthermore, you can't actually pause the first matter's timer from anywhere except the first matter's browser tab, even though it looks as though you paused it in another browser tab. Refreshing the second browser tab does not correct the problem. If the phone rings while I'm working on something, I would like to be able to pause the timer, without switching tabs, so I can return to the place I was working before the call interrupted me.
Worse, if a timer is running in a matter and you click on the "Go to matter files" icon to open a tab with the matter's file folders, that tab opens with a timer icon that indicates the timer is paused, even though the timer continues to run. You can "unpause" the timer in the files tab; the icon will animate, but it will indicate an incorrect amount of accumulated time. Pausing the timer in the files tab does not actually pause the actual timer for the matter. Refreshing the tab does not correct the problem.
Closing a matter tab with a timer running, i.e., without first pausing the timer, appears to lose accumulated time.

All this is very confusing. I would like to be able to rely on the timer icon to accurately indicate whether time is accumulating, and I would like to be able to conveniently pause and resume the timer, from any browser tab.
Please make the timer icon accurately reflect what is going one, regardless of which tab I am in.
Please make it possible to pause and resume any matter's timer from any matter's window.

Thanks,
George

[gregg_appcoll]

Hi George, we understand what you're saying and will look into it.

Thanks.

• AppColl Support