The Email button in the Matter Details screen is great. However, the way in which emails are created could use a little improvement. This would all be fairly straightforward to implement and would be a timesaver for users:
a) There are often situations where the email being generated lists the email address of the person who is generating the email. While having that email address in the email address fields is harmless, it is also completely unnecessary and needlessly consumes space in the mailto link that could be used for other purposes. This would be very simple to strip out.
b) There are also often situations where an email address may get double-included. For example, a client may have standing instructions to always CC a particular attorney in addition to the ClientContact on correspondence for all their matters (thus leading to that particular attorney's email address being hard-coded into a client-specific email template for that client), but that particular attorney is also the ClientContact for some matters. In the matters where that particular attorney is the ClientContact, their email address will appear twice. At the very least, it would be nice if AppColl could cleanse each of the TO and CC fields for dupes and remove them. If an email address appears in both the TO and CC fields, they could be either a) left in both fields or b) removed from one field, e.g., the CC field.