@RichardS3059 Hi Richard,
I 100% agree with you but, as you said, AppColl is 100% customizable on that matter, so we have created all the EPO-related tasks ourselves.
We looked at how the native tasks were set up in AppColl (usually a event triggering a task, with notifications associated) and replicated the process.
It was a bit of work, especially since we wanted to do it in the most efficient way, but it's working well.
Our patent workload is not massive (we're inhouse) so we create a new type of task each time we receive new type of communication from the EPO.