Posts made by gregg_appcoll

@ChristianS2558

We will get this done. Ver 1 may be to send the notifications to the account admins. Would this be OK? We can elaborate on it a bit later.

Hi Christian,

Thank you for your suggestions. Currently, we prevent multiple accounts from using the same customer number. This is for privacy reasons. A second account can use a cust number once we have approval from the first. Allowing any customer number in the contacts page would circumvent that requirement without additional validation.

Your addendum request is feasible and will be passed on to engineering. I hope this helps.

Thank you both for the suggestions. We will pass this onto engineering for consideration. We hope this helps.

Hi Darin,

Could you submit a formal request to support@appcoll.com to set up a call to get you comfortable with this type of setup?

Thanks.

@GeorgeJ4336 We accomplished this by adding a new field called {Matter.Client.PrimaryContact.NickNameOrFirst}. With this change, we will use the nickname if it exists, and if not, we will use the first name.

Sorry for the delay in following up. We hope this helps.

Hi George, thanks for reporting. This issue should be resolved soon.

Hi Kevin, thanks for the feedback. This feature is being worked on and should be available in the future.

Hi Michael. Thanks for the feedback. Did you know that AppColl can create one invoice per matter in a bulk operation? This may alleviate the issue you have with multiple users trying to create multiple client-specific invoices. Now, as you know, this will not allow for editing multiple invoices by multiple users simultaneously.

The daily task notification emails are a legacy way of alerting you to upcoming due dates. We highly recommend creating your own custom docketing reports instead, as this approach is very limited in the data that can shown in the email.

However, if you are still using the legacy reports, we do not include every upcoming due date on every day. By default, as shown below, each task is shown on the 1, 2, 3, 4, 5, and 6th month of its due date. Then within 1 month, the task is shown 1, 2, and 3 weeks before its due date. Within the last week, the task is shown each day leading up to its actual due date.

@JohnG8374

This is a significant project that we have formally added to our project list. This may take quite a bit of time.

Thanks.

@WendyZ2824 We reached out and are awaiting a response from him.

HI Brandon,

Could we have a discussion to expand on this?

Could you submit a ticket through the help system and we'll set up a call.

Hi Michael - we will reach out about these requests through our support system's ticket that you created.

We will add our findings to this post.

Great. Thanks for the input Brandon. We will look into this.

@KarenH9267 Thank you for your feedback. This is a great suggestion. We will certainly pass this on to engineering for consideration.

The way to do this is to click the checkbox at the top of the page, which will show you all open tasks. From there, you can update these tasks in bulk. We hope this helps.

We generally receive e-Office Action emails from the PTO between 1-3 in the morning. It takes us about 5-6 hours to generate all the docketing items and download the documents associated with those tasks.

Many times, the PTO is delayed in pushing the e-Office Action emails out to us. In this case, we must wait until they are received before we can begin our processing. Unfortunately, we are at the mercy of the Patent Office.

If you elect to use a client code in a client contact record, the client name is replaced with the code when using the table view for Matters, Billing Items, and Invoices. If you wish to see the full client name, please remove the client code.

You can add customer matter types and statuses by contacting AppColl support.

When a U.S. Trademark is allowed, AppColl generates a "File Statement of Use 6-Month Deadline" task.

If you intend to file the SOU within 6 months, mark the task as 'complete'. If you need to file an extension for another 6 months, mark the task as 'missed' or 'extension filed.' This will generate a follow-up "File Statement of Use 12-Month Deadline" task.

You would follow the same process for each extension through all extensions totalling 36 months.

Hi Whitney, this would be the same idea as your other question. We can certainly walk you through this. He's an in-depth link on creating reminder tasks automatically. I hope this helps.

p.s. send an email to support@appcoll.com to get something scheduled.

Hi Whitney - Since follow-up reminders can be very customized to a customer's needs, we do not have default tasks or reminders. You can easily create follow-up reminder tasks and emails. Would you like someone from Support to reach out and have a call to discuss in detail?

p.s. send an email to support@appcoll.com to get something scheduled.

@StephanieD2107

Hi Stephanie,

Do you have a Conflicts tab in your account? If so, hover over the tab and select the Add Keywords option. Does this help?

Hi Susan,

This might take some time as we have many projects ahead of this request. A hard date would be hard to nail down at this point.

HI Brandon,

Thank you for the great suggestion. We will certainly pass this on to our engineering team. We hope this helps

Hi Catherine,

This has been added to your account. We hope this helps.

Hi Rebecca,

This is a good idea and something we will fix in the near future. We will let you know when this has been done.

HI Rebecca,

We have added this to our list of items to address. We will certainly let you know when this has been added.

DOCX or RTF. Click here for more information.

https://support.appcoll.com/form-emails-and-letters/generate-form-letters-for-matters