You can add customer matter types and statuses by contacting AppColl support.

Posts made by gregg_appcoll
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Customer Matter Types and Statuses
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Triggering Trademark File Statement of Use EOT tasks
When a U.S. Trademark is allowed, AppColl generates a "File Statement of Use 6-Month Deadline" task.
If you intend to file the SOU within 6 months, mark the task as 'complete'. If you need to file an extension for another 6 months, mark the task as 'missed' or 'extension filed.' This will generate a follow-up "File Statement of Use 12-Month Deadline" task.
You would follow the same process for each extension through all extensions totalling 36 months.
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RE: Best Practices - Adding 'Reminder' tasks for deadlines
Hi Whitney, this would be the same idea as your other question. We can certainly walk you through this. He's an in-depth link on creating reminder tasks automatically. I hope this helps.
p.s. send an email to support@appcoll.com to get something scheduled.
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RE: Best Practices - Follow-Ups
Hi Whitney - Since follow-up reminders can be very customized to a customer's needs, we do not have default tasks or reminders. You can easily create follow-up reminder tasks and emails. Would you like someone from Support to reach out and have a call to discuss in detail?
p.s. send an email to support@appcoll.com to get something scheduled.
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RE: Adding new keywords?
Hi Stephanie,
Do you have a Conflicts tab in your account? If so, hover over the tab and select the Add Keywords option. Does this help?
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RE: Static timer screen
Hi Susan,
This might take some time as we have many projects ahead of this request. A hard date would be hard to nail down at this point.
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RE: Task-Specific Background Color
HI Brandon,
Thank you for the great suggestion. We will certainly pass this on to our engineering team. We hope this helps
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RE: Matter Status "Abandonment Pending"
Hi Catherine,
This has been added to your account. We hope this helps.
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RE: Static timer screen
Hi Rebecca,
This is a good idea and something we will fix in the near future. We will let you know when this has been done.
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RE: Option to not show completed tasks in timer view
HI Rebecca,
We have added this to our list of items to address. We will certainly let you know when this has been added.
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RE: File types for custom form letters
DOCX or RTF. Click here for more information.
https://support.appcoll.com/form-emails-and-letters/generate-form-letters-for-matters
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RE: Can we import custom information using the matter importing spreadsheet?
Yes you certainly can. If you have a custom matter user field already added to your settings, you may also add it to the matter importing spreadsheet. The system should recognize that custom field and import the data from that column that is in your spreadsheet.
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RE: Browser email editor should not modify email templates
Hi Christian - we'll look into making this an option. Thanks for the suggestion.
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RE: ADS Continuity Type in PCT Families
Hi Katherine - we are aware of this and have it as a project to fix. In the meantime, you would still need to make manual changes. We hope this helps.
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RE: Power of Attorney Field
@ChristianS9906 Thank you for the great suggestion. We will pass this on to engineering.
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RE: Fast Track - Add: PPH
Hi Aaron - If you scroll to the bottom left of the page, you should see the PPH Country drop down menu. Does this work for you?
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RE: Now that we have an EBD field, we need to be able to reference it as Response Date for task scheduling
Hi Bruce and Christian - The EarliestBenefitDateEdited was not meant to be included in task triggers. This will removed. It's an internal field we use to know whether an EBD has been manually edited by the user.
If another connection is added to a matter, we will automatically recalc the EBD, for the current matter as well as each matter in the family (assuming a change is needed). I hope this helps.
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RE: IDS Reference Count
Hi Catherine. It looks like the new SB08a form resets the numbering for each category. And not a continuous number all the way through each category. We wouldn't be able to change this since the form forces the cite number. We hope this helps.
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RE: IDS Reference Count
Hi Catherine. We'll have to look further into this. I was under the impression you're supposed to restart the count for each section.
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RE: Count of Office Actions and RCE
@BrandonK6644 We worked in depth with our developers on this today. Unfortunately, there is not a way to make this work within the current reporting capabilities of AppColl.
Apologies for the delay.
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RE: Now that we have an EBD field, we need to be able to reference it as Response Date for task scheduling
Hello all. This has been added. Thanks.
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RE: IDS Reference Count
We should already be doing this. See below. Do you have any SB08a where this is not happening?
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RE: Ability to specify whether USPTO e-Office Action tasks default to Transient Events
So sorry for the delay. We have increased the priority on this one. We will announce when this has been done.
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RE: Now that we have an EBD field, we need to be able to reference it as Response Date for task scheduling
We will allow for the EBD field as a triggering event and the ability to select it in the Response Date drop-down for task types.
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RE: New USPTO IDS fees
@MelissaT3398 The new form was pushed out yesterday from the PTO. We should have it in AppColl by tomorrow. I hope this helps.
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RE: New calculated field suggestion - EBD
We're working on populating this date in the next day or so. Thanks for your understanding.
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RE: New calculated field suggestion - EBD
Bruce and Christian,
Official Filing Date is not auto-populated. It is a manual entry field.
The EBD is being deployed in the next day or so. I will add back to this thread. Thanks for the patience.
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RE: Improved add columns interface
@ChristianS9906 Great. Thanks for the feedback.